Cancellation Policy
(1) Consumers (i.e. a natural person who places the order for a purpose that cannot be attributed to their commercial or independent professional activity) have a statutory right of withdrawal when concluding a distance transaction, which the seller can use in accordance with the legal model below informed. The exceptions to the right of withdrawal are regulated in paragraph (2).
(2) The right of withdrawal does not exist in the cases of § 312g Paragraph 2 BGB. There is also no right of withdrawal if the goods have been opened.
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(3) In addition, the provisions that are detailed in the following apply to the right of withdrawal
1. Right of withdrawal
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You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. To exercise your right of withdrawal, you must inform us,
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Penja Market Gbr
PENJA MARKET®
Bismarckstr. 27A,
67161 Gönnheim,
E-Mail: kontakt@penjamarket.com ,
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
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2. Consequences of withdrawal
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If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. You will receive the repayment in the form of a credit to your customer account. The amount will be automatically offset against the next order. If desired, the amount can also be transferred to a bank account specified by you. Under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
- End of revocation
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(4) The provider informs about the model withdrawal form according to the legal regulation as follows:
Model withdrawal form (If you want to cancel the contract, please fill out this form and send it back.)
- To [the name, address and, if applicable, fax number and e-mail address of the entrepreneur must be inserted by the entrepreneur]:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following Service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- Date
(*) Delete where inapplicable